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Overview

The www.alliancegoldvault.com website is owned by Alliance Gold Vault Limited, Ghana
21 Prive Avenue Spintex, Accra, GA-8553-3253, Accra
+233 558 318 276

United Kingdom
47 Heartwood Blvd, London W3 6AG, UK
+44 744 1904 619

. By using this website or entering dealings with us you are agreeing to accept the following terms and conditions. To use our website customers must be 18 years and over. Alliance Gold Vault® carries the right to update and change the website without having to give a notice or warning to the public. Furthermore, our terms and conditions do not affect your statutory rights. Any terms and conditions you come into consequence on whilst you use on our website will all be subject and in line with the law of Ghana.


1. Our prices and payment

Our prices are decided by a quotation from us and are fixed at the time you submit your order on the www.alliancegoldvault.com website. Due to market volatility and stock availability decisions made during trading hours, multiple orders placed at the same time may be subject to price adjustments. Even if payment has been received, we reserve the right to cancel any order.If Alliance Gold Vault does for any reason cancel an invoice a full refund would be issued directly to you and you will be notified via phone and email.
All orders are to be paid by bank transfer and we must receive payment within 28 hours. Prices can also be fixed over the phone by speaking to our sales team directly. They can then place this order for you and payment can be by bank transfer. Payment can be made using BitCoin for orders up to $25,000.00 (ID requirements apply). Online bank transfers are another option for payment. Payments made from accounts registered in your name will be accepted; payments made under a different name will be cancelled.


2. Delivery

It is critical that our clients supply a delivery address at the time of placing an order or filing a vault claim, as orders cannot be placed without it. The delivery address must be given with care. Only after the payment has been verified will the goods that have been ordered or claimed be delivered to the address.
Alliance Gold Vault is unable to accept any responsibility for packages that have been or are being delivered to multiple-occupancy homes or work addresses. Furthermore, we do not deliver to any addresses with a PO box.


3. Order OR Vault Claim Cancellations and returns

Once you place an order for any bullion products a cancellation fee of $500 will incur. In addition, any price differences between the products since the purchase date will be adjusted. We are happy to provide you with a refund or exchange in line with your rights as a consumer given you pay the fees above. Any queries with your products received must be reported to us within 48 hours of receiving.
We will not be able to give you with an exchange or refund if we find your products to be below the standard in which they were received. To effectuate the refund/exchange, the products must be returned to us in the same condition as when they were received.


4. Fraud prevention & requirement for ID

We do carry our security checks and our customers may be required to provide us with proof of Identity aid the anti-money-laundering & fraud legislation that governs our industry. We may ask for this information to help our internal security checks in order to provide safe delivery of your product. Where we request proof of address and photo ID We may use your personal information to conduct anti-fraud checks. This is all confidential and is only used for the purpose of security.
Your information may be shared with credit reference or fraud prevention authorities. The Data Protection Act of 1998 will be followed in the handling of all personal information given.


5. Liability

We cannot be held responsible for our products once ownership has been passed to the customer. The service provided by Gold Bank London will be exercised with the right skills and care. However, Gold Bank London does not provide financial advice and does not provide any provisions on Gold Bank London's products.


6. Terms of purchases

Our duty to take reasonable care of items that you dispatch to us for this purpose will commence when we have signed for the relevant package. For the avoidance of doubt, any such signature shall not be taken to comprise acknowledgment on our part that the items within the package match their stated description. It is our procedure to weigh all incoming packages before opening them under the camera and carrying out a detailed inspection of their contents. If the contents match their stated description, we will confirm this at the same time as confirming our acceptance of your offer to sell the items.
We reserve the right to report any attempted sale of counterfeit items and to retain such items if requested to do so by the police or by HM Revenue & Customs.


6. Terms of purchases

Our duty to take reasonable care of items that you dispatch to us for this purpose will commence when we have signed for the relevant package. For the avoidance of doubt, any such signature shall not be taken to comprise acknowledgment on our part that the items within the package match their stated description. It is our procedure to weigh all incoming packages before opening them under the camera and carrying out a detailed inspection of their contents. If the contents match their stated description, we will confirm this at the same time as confirming our acceptance of your offer to sell the items.
We reserve the right to report any attempted sale of counterfeit items and to retain such items if requested to do so by the police or by HM Revenue & Customs.

Integrity

We have an uncompromising commitment to ethics and zero harm. We care about everyone.

Respect

We hold each other, our customers, and the industries we serve in the highest regard.

Teamwork

We work together to achieve results and to solve your toughest challenges.

Diversity

We appreciate our differences and embrace a broad range of perspectives and cultures.